By creating a profile & registering for classes, you are agreeing to all policies, terms & conditions set forth by Altitude Fitness Inc., now and in the future. This includes but is not limited to membership agreements, terms of service, return or late cancel policies and scheduling requirements. Choosing not to read ANY & ALL policies is not considered a legitimate excuse to request a refund for lost passes or refusal to honor any contractual obligations.
Cancellation Policy: Effective April 25, 2021
All classes & appointments require 24 hours advance notice to retain your pass/payment.
Workshop & enrollment reservations cannot be cancelled or refunded. No exceptions.
YOU MUST GO ONLINE to cancel your reservation.
Calls and texts will NOT be accepted as a form of timely cancellation.
Cancellation Policy Terms Defined:
EARLY CANCEL: 24 hours or more before the class, you can early cancel your reservation and retain your pass. Please note: this pass is retained on your Altitude account, available to be reassigned to a future reservation. It is NOT refunded to a credit card.
LATE CANCEL: 2 to 24 hours before class time, is considered a late cancel and you will lose the pass associated with that reservation. It is very important to cancel your reservation, even if it is late, to allow our waitlist to be activated and fill your spot.
EXTRA LATE CANCEL: Cancellations within 2 hours of class time will result in the loss of pass & a $15 fee. The waitlist locks 2 hours prior to class time. So the system can no longer fill your spot electronically, resulting in vacant spots.
NO SHOW: No shows result in the loss of the pass & a $30 fee. We were unable to fill your spot either electronically or manually and we were not notified of your inability to attend.
Monthly Membership Forgiveness Perk:
We value our members, and really appreciate that those with larger packages attend more often. The system is designed to forgive one (1) Extra Late cancellation per month. Please remember that this system is automated, so it relies on your electronic interaction. Do not call or text.
These fees are automated. If you feel you have been unfairly fined, please reach out to .
Calls or texts will not be accepted.
You may be denied entry if you arrive late (+5 minutes or more) for any class, for safety reasons. You will be checked in so you do not receive an additional fee, but not be given a refund. In the event a class is waitlisted and you are late, your space may be given to a waitlisted person.
Expired Pass Buyback: **New** Clients can purchase a 30 Day Extension for passes that expired within the last 30 days. Fee for extending a pass is $5 per pass. Passes that expired prior to Dec 1, 2019 are not eligible for extension. Pass extensions are good for 30 days from the date of re-issue and cannot be re-issued again. Email email@example.com to get expired classes returned to you. You cannot buy back passes that were assigned to late or extra late cancelled classes.
Leaving children under 12 in the lobby unsupervised, while you attend class, is strictly prohibited and you will be denied entry without refund.
Membership cancellations are subject to fulfilling contract requirements. Please read all terms and conditions of membership prior to purchase. To cancel you must deliver a signed copy of our Membership Cancellation Form to firstname.lastname@example.org within 10 days of auto payment. Any auto pays that run as a result of late notifications will not be refunded.
Chargeback Policy: Chargebacks are not a victimless crime. If you issue a chargeback for ANYTHING purchased at Altitude Fitness Inc, you will be assessed an administrative fee of $250 plus the disputed amount and any fees charged to Altitude Fitness by the issuing bank. It will be followed up by a demand of payment. Therefore, please contact email@example.com to resolve any disputes PRIOR to attempting a chargeback. As you can see, I really dislike when people issue chargebacks. Let's not do that....
30 Day Challenges:
Limit 1 special per client. Your 30 day clock begins with your first class. Late cancel or no show for the first class, and the clock has STILL started. Please be sure to read and understand all late cancel and no show policies. No rollovers. No extensions. Cannot be shared. Max 2 classes per day for safety.
Kids Circus Academy:
No refunds for missed classes. Make-ups for missed classes are not currently available. Payment Plans Available. Accounts must stay current and pace the series. Meaning, a client's current class cannot show as unpaid. Altitude Fitness reserves the right to charge the card on file for any outstanding balances. When you commit to a series you are responsible for the ENTIRE BALANCE of the series, regardless of attendance or outstanding payments due.
Low Registration Policy:
In the event that a class has low or no participation, that class may be cancelled at the discretion of the owner or instructor. In the event that you are scheduled for a class that is cancelled, the system will send you an email and your pass will be credited back to your account to be used for another class.
All workshop purchases are non-refundable. No exceptions.
Please visit the Parties page for our Private Party Policies
Please visit our Private Lesson page for Private Lesson specific policies.
You must be 16 or older to participate in adult level classes. Some pole dance classes are 18 and up and this is strictly enforced. Check out our Kids and Teens programs if you are under 16.
Altitude Fitness reserves the right to refuse service to ANYONE.