(214) 494-0580

8855 Preston Trace Blvd #300, Frisco, TX 75033, USA

©2019 by Altitude Fitness Incorporated. Pricing & schedule subject to change at any time.

Policies

Registration & Wait List Policy: 

By creating a profile & registering for classes, you are agreeing to all policies, terms & conditions set forth by Altitude Fitness Inc. This includes membership agreements, terms of service, return policies and scheduling requirements. Choosing not to read ANY & ALL policies is not considered a legitimate excuse to request a refund for lost passes or refusal to honor any contractual obligations.


Adult class cancellations: 
Aerial Yoga: 12 Hours   ::  All other classes: 6 hours 

If you late cancel, you lose the pass.


YOU MUST GO ONLINE to cancel your reservation.
Calls and texts will NOT be accepted as a form of timely cancellation. NO EXCUSES, no refunds.

Late Arrivals: 

You may be denied entry if you arrive late for any class for safety reasons. You will not be given a refund if you are denied entry. In the event a class is waitlisted and you are late, your space may be given to a waitlisted person. You will not be issued a refund. 

Unattended Children:

Leaving children under 12 in the lobby unsupervised, while you attend class, is strictly prohibited and you will be denied entry without refund.

Free Classes: 

Free classes are a courtesy extended to the membership. Reservations for those classes should be treated the same as all other classes. Should you late cancel or no show for FREE CLASSES more than twice in a month, any future reservations for ALL classes will be removed from the system and your account will be suspended until management has reviewed and contacted you personally to clarify the policies.  A fine of $15 per occurrence may be assessed to your account for any future late cancels or no shows at the discretion of the management. 

Monthly Memberships & Reservations: 

Membership cancellations are subject to fulfilling contract requirements. Please read all terms and conditions of membership prior to purchase. To cancel and you must email manager@altitudefitnessfrisco.com within 10 days of auto payment. Any auto pays that run as a result of late notifications will not be refunded.


30 Day Fabulous FIT Challenge: 

Limit 1 special per client. Your 30 day clock begins with your first class. Late cancel or no show for the first class, and the clock has STILL started. Please be sure to read and understand all late cancel and no show policies. No rollovers. No extensions. Cannot be shared. Max 2 classes per day for safety. 

Kids Circus Academy: 

No refunds for missed classes. Make-ups for missed classes are not currently available. Payment Plans Available. Accounts must stay current and pace the series. Meaning, a client's current class cannot show as unpaid. Altitude Fitness reserves the right to charge the card on file for any outstanding balances. When you commit to a series you are responsible for the ENTIRE BALANCE of the series, regardless of attendance or outstanding payments due. 

Low Registration Policy:

In the event that a class has low or no participation, that class may be cancelled at the discretion of the owner or instructor. In the event that you are scheduled for a class that is cancelled, the system will send you an email and your pass will be credited back to your account to be used for another class. 

Workshops: 

All workshop purchases are non-refundable. No exceptions

​Parties: 

Please visit the Parties page for our Private Party Policies​

​Private Lessons:

If you do not show up for your scheduled private, or if you cancel within 24 hours of the lesson, we will retain an instructor fee of $25 to pay our instructor.


Minimum Age: 

You must be 16 or older to participate in Pole Dancing Classes unless a parent or guardian attends with you. Aerial classes require a student to be 12 years of age or older to attend. 

Altitude Fitness reserves the right to refuse service to ANYONE.