Policies

Registration Policy: ​

By creating a profile & registering for classes, you agree to all policies, terms & conditions set forth by Altitude Aerial Arts Inc, now and in the future. This includes but is not limited to membership agreements, terms of service, return or late cancel policies and scheduling requirements. Choosing not to read ANY & ALL policies is not considered a legitimate excuse to request a refund for lost passes or refuse to honor any contractual obligations.  ALL ACCOUNTS REQUIRE A CURRENT, WORKING  CARD ON FILE TO SECURE YOUR RESERVATION. Accounts without a card on file are subject to reservation cancellations and loss of passes as compensation for any cancellations fees we cannot process without a card on file.   The number of passes lost will be rounded up to compensate for any account fees should we not be able to run the card on file. 

 

Class Cancellation Policy: 

All classes & appointments require 24 hours advance notice to retain your pass/payment.  Additional fees apply as outlined below.

Workshop & enrollment reservations cannot be canceled or refunded. No exceptions. 

 

YOU MUST GO ONLINE to cancel your reservation.

Emails, calls, and texts will NOT be accepted as a form of timely cancellation.

All accounts with upcoming reservations require an active, working credit card on file.

Unsecured reservations (those without an active card on file) are subject to cancellation.  You can add a card to your file through the Login | Register button above to finalize and secure your reservation.

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Cancellation Policy Terms Defined:

• EARLY CANCEL: 24 hours or more before the class, you can cancel your reservation early and retain your pass.  Please note: this pass is retained on your Altitude account and can be reassigned to a future reservation. It is NOT refunded to a credit card. 

• LATE CANCEL: 2 to 24 hours before class time is considered a late cancellation, and you will lose the pass associated with that reservation. It is very important to cancel your reservation, even if it is late, to allow our waitlist to be activated and fill your spot.

• EXTRA LATE CANCEL: Cancellations within 2 hours of class time will result in the loss of a pass and a $15 fee. The waitlist locks 2 hours prior to class time, so the system can no longer fill your spot electronically, resulting in vacant spots.

• NO SHOW: No-shows result in the loss of the pass and a $30 fee. We could not fill your spot either electronically or manually, and we were not notified of your inability to attend. No-show clients without a card on file will have all upcoming class reservations canceled and will lose passes as compensation for the $30 fee. If no additional passes exist, the fee will be assessed as an account debt that must be remedied before you can attend any additional classes.

These fees are automated. If you feel you have been unfairly fined, please get in touch with support@altitudefitnessfrisco.com within three days of the charge.

Calls or texts will not be accepted.

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MEMBER PERKS: Member perks are at the discretion of Altitude Aerial Arts Incorporated.  We reserve the right to change the policies and benefits of membership at any time, with or without notice.

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• Late Cancel Forgiveness Perk: We value our members and really appreciate that those with larger packages attend more often. The system is designed to forgive one (1) Late or Extra Late cancellation per month. Please remember that this system is automated and relies on your electronic interaction. Do not call or text. 

• Member Drop-In Passes: Monthly auto-renewing members can purchase additional passes to supplement their membership package at 50% off the regular drop-in rate. This discount excludes aerial yoga. Member Drop-in passes are intended for use by the membership holder ONLY.  Sharing your passes with other clients or guests WITHOUT PERMISSION is considered an abuse of this benefit, and we will debit your account for the difference.  Please reach out if you want a discounted pass for a friend or visitor. 

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Products from our store: Refunds and exchanges are gladly accepted within 30 days of purchase. Refunds are for store credit only. 

Service refunds are for account credit only and at the discretion of management.

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Late Arrivals: 

For safety reasons, you may be denied entry if you arrive late (5 minutes or more) for any class. You will be checked in, so you do not receive an additional fee, but you will not be given a refund. If a class is waitlisted and you are late, your space may be given to a waitlisted person. 

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Expired Pass Buyback:

Members with a current subscription can purchase a  30-day extension ONLY for passes that expire within the last 30 days. The fee for extending a pass is $10 per pass. Pass extensions are good for 30 days from the date of re-issue and cannot be re-issued again. Fill out this form to get expired classes returned to you. You cannot buy back passes that were assigned to late or extra late canceled classes.

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ACH & Card Fees

As an alternative to high-cost credit card processing, Our software allows you to create a secure connection to draw all payments directly and securely from your bank account. This is powered by the same technology that you use when setting up Venmo, Zelle, etc. Clients adding their ACH info to their accounts will not experience any additional fees for any purchases, including member subscriptions, late fees, or product purchases. For our traditional credit and debit card clients, our new payment processor, Stripe, passes processing fees on to the purchaser.  This is paramount to our continued growth and success as a small business. Thank you in advance for understanding.

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Unattended Children:

Leaving children under 12 in the lobby unsupervised while you attend class is strictly prohibited, and you will be denied entry without a refund.

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Memberships Cancellations:

Membership cancellations are subject to contract requirements being fulfilled. Please read all terms and conditions of membership before purchasing. To cancel within ten(10) days of auto payment, you must submit our Membership Cancellation Form. Any auto-pay that runs due to late notifications will not be refunded.

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Youth Circus Parent Viewing Policies

While it's understandable that parents may have separation anxiety, staying and watching the entire class can compromise safety and hinder learning for several reasons:

 

• Distraction: Parental presence can distract children and instructors, leading to lapses in concentration and an increased risk of accidents.

• Dependency: Constant parental presence may foster dependency, hindering children's ability to assess risks and make safe decisions independently.

• Confidence Building: Children need to push themselves out of their comfort zones to build confidence, but parental presence can discourage calculated risk-taking and limit progress.

• Peer Interaction: Our programs often involve collaborative learning experiences where students support and learn from each other. The presence of parents can disrupt these interactions by shifting the focus away from peer engagement.

• Respect for Authority: Your Child’s safety relies on the ability to follow instructions and acknowledge the authority of their instructor. When parents are present, children can turn to them for guidance or validation instead of the instructor. This leads to confusion, undermines the instructor's authority, and compromises the overall safety of the class.

 

Parents are encouraged to occasionally drop in and observe the last 10 minutes of class to see the skills learned and monitor their child’s progress.

For your safety, please wait by the aerial room doors in the lobby until a coach gives you permission to enter.

 

Youth Circus Memberships & Term Cancellations:

Membership & term cancellations are subject to contract requirements being fulfilled. Please read all terms and conditions of membership before purchasing. To cancel, please fill out our Cancellation Form. Once received, your request will be processed, and the last class date will be provided. If you have been charged for the current month, you are not eligible for a refund.

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Chargeback Policy: Chargebacks are not a victimless crime. If you issue a chargeback for ANYTHING purchased at Altitude Aerial Arts Inc., you will be assessed an administrative fee of $250 plus the disputed amount and any fees charged to Altitude Fitness by the issuing bank. A demand for payment will follow. Therefore, please get in touch with support@altitudefitnessfrisco.com to resolve any disputes before attempting a chargeback. As you can see, I'm not too fond of it when people issue chargebacks. Let's not do that.

 

Passes:

Passes are unable to be shared with another client. 

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Severe Weather:

Texas can produce severe weather, sometimes without warning. If severe, Altitude Fitness will take necessary precautions, like canceling classes. We will always keep the banner on the home page updated with cancellations, and you will receive a text or email regarding the cancellation, depending on your preferences. If Altitude cancels a class due to weather, your pass will automatically credited back to your account. If Altitude does not cancel classes due to weather, it will be your decision if you would like to come to class.

 

If you decide not to come to class due to the weather, cancel late so we can better judge whether to cancel the class. If enough people cancel, we will cancel the entire class.  Fines are not assessed during severe storms, heavy rains, tornadoes, or snow.

We look forward to seeing you if it is just cold and raining. 

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Youth Circus Program (Enrollment): 

No refunds for missed classes. Make-ups for missed classes are not currently available. Accounts must stay current and pace the series. This means a client's current class cannot show as unpaid. Altitude Fitness reserves the right to charge the card on file for any outstanding balances. When you commit to a series, you are responsible for the ENTIRE BALANCE of the series, regardless of attendance or outstanding payments due. 

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Low Registration Policy:

If a class has low or no participation, it may be canceled at the owner's or instructor's discretion. If you are scheduled for a class that is canceled, the system will send you an email, and your pass will be credited back to your account to be used for another class.  We do not provide refunds in part or whole if you are unable to use passes due to class cancellations. 

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Workshops: 

All workshop purchases are non-refundable. No exceptions.

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​Parties: 

Please visit the Parties page for our Private Party Policies​

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​Private Lessons:

Please visit our Private Lesson page for Private Lesson-specific policies.

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​Minimum Age: 

You must be 16 or older and have instructor permission to participate in adult-level classes. Some pole dance classes are 18 and up and this is strictly enforced. Check out our Youth Circus programs if you are under 18. ​

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Gift Cards: 

Gift cards and their value do not expire. Gift cards are not eligible for a refund or any cash value. Altitude reserves the right to change pricing options and packages at any time. Due to this, if a gift card is purchased for a specific pricing option and the gift card is redeemed after the pricing offer has changed for any reason, only the gift card's value will be placed on your Momence account to use towards another purchase. If you have a gift card from MindBody, please email support@altitudefitnessfrisco.com to get it redeemed possibly. Please include the gift card number and the amount.

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Altitude Aerial Arts Inc. reserves the right to refuse service to ANYONE.