Policies

Registration Policy: 

By creating a profile & registering for classes, you are agreeing to all policies, terms & conditions set forth by Altitude Fitness Inc., now and in the future. This includes but is not limited to membership agreements, terms of service, return or late cancel policies and scheduling requirements. Choosing not to read ANY & ALL policies is not considered a legitimate excuse to request a refund for lost passes or refusal to honor any contractual obligations.  ALL ACCOUNTS REQUIRE A CURRENT, WORKING  CARD ON FILE TO SECURE YOUR RESERVATION. Accounts without a card on file are subject to reservation cancellations as well as loss of passes as compensation for any cancellations fees we are unable to process without a card on file.   The number of passes lost will be rounded up to compensate for any account fees, should we not be unable to run the card on file. 

 

Class Cancellation Policy: 

All classes & appointments require 24 hours advance notice to retain your pass/payment.  Additional fees apply as outlined below.

Workshop & enrollment reservations cannot be cancelled or refunded. No exceptions. 

 

YOU MUST GO ONLINE to cancel your reservation.

Calls and texts will NOT be accepted as a form of timely cancellation.

All accounts with upcoming reservations require an active, working credit card on file.

Unsecured reservations (those without an active card on file) are subject to cancellation.  You can add a card to your file thru the Login | Register button above to finalize and secure your reservation.

Cancellation Policy Terms Defined:

  • EARLY CANCEL: 24 hours or more before the class, you can early cancel your reservation and retain your pass.  Please note: this pass is retained on your Altitude account, available to be reassigned to a future reservation. It is NOT refunded to a credit card. 

  • LATE CANCEL: 2 to 24 hours before class time, is considered a late cancel and you will lose the pass associated with that reservation. It is very important to cancel your reservation, even if it is late, to allow our waitlist to be activated and fill your spot.

  • EXTRA LATE CANCEL: Cancellations within 2 hours of class time will result in the loss of pass & a $15 fee. The waitlist locks 2 hours prior to class time. So the system can no longer fill your spot electronically, resulting in vacant spots.

  • NO SHOW: No shows result in the loss of the pass & a $30 fee. We were unable to fill your spot either electronically or manually and we were not notified of your inability to attend. No show clients without a card on file will have all upcoming class reservations cancelled and will lose passes as compensation for the $30 fee. If no additional passes exist, the fee will be assessed as an account debt that will need to be remedied before you can attend any additional classes.

Monthly Membership Forgiveness Perk:

We value our members, and really appreciate that those with larger packages attend more often. The system is designed to forgive one (1) Extra Late cancellation per month. Please remember that this system is automated, so it relies on your electronic interaction. Do not call or text. 

 

These fees are automated. If you feel you have been unfairly fined, please reach out to support@altitudefitnessfrisco.com.

Calls or texts will not be accepted.

Late Arrivals: 

You may be denied entry if you arrive late (+5 minutes or more) for any class, for safety reasons. You will be checked in so you do not receive an additional fee, but not be given a refund. In the event a class is waitlisted and you are late, your space may be given to a waitlisted person. 

Expired Pass Buyback: **New** Clients can purchase a 30 Day Extension for passes that expired within the last 30 days. Fee for extending a pass is $5 per pass. Passes that expired prior to Dec 1, 2019 are not eligible for extension. Pass extensions are good for 30 days from the date of re-issue and cannot be re-issued again. Email  support@altitudefitnessfrisco.com to get expired classes returned to you. You cannot buy back passes that were assigned to late or extra late cancelled classes.

Unattended Children:

Leaving children under 12 in the lobby unsupervised, while you attend class, is strictly prohibited and you will be denied entry without refund.

Memberships Cancellations:

Membership cancellations are subject to fulfilling contract requirements. Please read all terms and conditions of membership prior to purchase. To cancel you must  deliver a signed copy of our Membership Cancellation Form to support@altitudefitnessfrisco.com within 10 days of auto payment. Any auto pays that run as a result of late notifications will not be refunded.

Chargeback Policy: Chargebacks are not a victimless crime. If you issue a chargeback for ANYTHING purchased at Altitude Fitness Inc, you will be assessed an administrative fee of $250 plus the disputed amount and any fees charged to Altitude Fitness by the issuing bank. It will be followed up by a demand of payment.  Therefore, please contact support@altitudefitnessfrisco.com to resolve any disputes PRIOR to attempting a chargeback. As you can see, I really dislike when people issue chargebacks. Let's not do that....

Severe Weather:

Texas weather sure is something and can produce severe weather, sometimes without warning. In the event that it is severe, Altitude Fitness will take necessary like cancelling classes. If Altitude cancels a class due to weather, a pass will not taken and automatically credited back to your account. If Altitude does not cancel classes due to weather, it will be your decision if you would like to come to class. If you decided to not come to class due to weather, be sure to late cancel as the late cancel and no show fees will assessed as outlined above.

30 Day Challenges: 

Limit 1 special per client. Your 30 day clock begins with your first class. Late cancel or no show for the first class, and the clock has STILL started. Please be sure to read and understand all late cancel and no show policies. No rollovers. No extensions. Cannot be shared. Max 2 classes per day for safety. 

Kids & Teens Circus Academy (Enrollment): 

No refunds for missed classes. Make-ups for missed classes are not currently available. Accounts must stay current and pace the series. Meaning, a client's current class cannot show as unpaid. Altitude Fitness reserves the right to charge the card on file for any outstanding balances. When you commit to a series you are responsible for the ENTIRE BALANCE of the series, regardless of attendance or outstanding payments due. 

Low Registration Policy:

In the event that a class has low or no participation, that class may be cancelled at the discretion of the owner or instructor. In the event that you are scheduled for a class that is cancelled, the system will send you an email and your pass will be credited back to your account to be used for another class. 

Workshops: 

All workshop purchases are non-refundable. No exceptions.

​Parties: 

Please visit the Parties page for our Private Party Policies​

​Private Lessons:

Please visit our Private Lesson page for Private Lesson specific policies.

 

Minimum Age: 

You must be 16 or older to participate in adult level classes. Some pole dance classes are 18 and up and this is strictly enforced. Check out our Kids and Teens programs if you are under 16. ​

Altitude Fitness reserves the right to refuse service to ANYONE.